Warranty

Up to 5 Years Manufacturer Warranty!

 Register Your Warranty Here 

Please note that our Warranty policy has changed: Beginning on January 1st 2023, SATURN inflatable watercrafts are covered by 3 years warranty. 

SATURN inflatable watercrafts purchased after January 2023 are covered by 3 Years of Limited Manufacturer Warranty. Optional, 2 Years of Extended Hull Warranty on Saturn boats, rafts and kayaks is available, for total of up to 5 Years! 

SATURN inflatable watercrafts purchased prior to 2023 are covered by 2 Years of Limited Warranty advertised at the time of purchase.

AZZURRO MARE Inflatable Boats come standard with 5 (Five) Years of Limited Manufacturer Warranty. 

OPTIONAL EXTENDED WARRANTY:

Protect your new SATURN watercraft for another 2 Years with Extended Hull Warranty for Only $99! This will extend SATURN warranty against manufacturers defects for up to 5 Years. Extended warranty need to be purchased within 6 month of delivery.

Buy SATURN Extended Warranty Here

If your boat, kayak or raft will become defective, we will repair or replace its hull at no charge. Damage and normal wear, tear are not covered. Extended warranty applies to boat, raft or kayak hull only. Accessories are excluded. Your Warranty Registration should be on file with us to enjoy benefits of extended warranty. You have six(6) month since purchase of the boat to obtain extended warranty.

Important Do NOT attempt to conduct repairs without consulting us first. Any type of repairs done without our explicit authorization will void warranty on that repaired area. DO NOT attempt to slap patches without reading and understanding proper procedures that are important to insure air tight seal and glue adhesion. DO NOT unscrew and remove valve if it is leaking, as it might need just need to be tighten.

HOW TO CLAIM WARRANTY SERVICES:

Please read information below. Make sure that damage is covered, and within Limited Manufacturer Warranty time frame.

• Please make digital photos clearly displaying nature of the manufacturer defect, and email to support@boatstogo.com, along with detailed description of the problem. 
• We need to see pictures showing (1) overall appearance of the product, (2) close up of damage, and (3) metal hull number plate attached to transom, if available.
• If product loosing air, please visit FAQ for detailed information how to locate air leak. Please email us pictures of air bubbles forming at location of air leak.
• If you are unable to provide us with pictures showing nature of the issue, then please return item back to us for inspection to: BoatsToGo, 1945 NE 149 str, North Miami, FL 33181. Please email for RMA number.
• Please provide Date of Purchase, Dealer name, Order number or Customer Name.
• Time frame to respond to our email communications is 90 days. All warranty claims must be settled within maximum of 90 days. After 90 days of no response, warranty claim will be considered resolved and closed. It is customer responsibility to stay on top of warranty claim, and provide all requested information in a timely manner.
• If you just received merchandise and found accessories that are defective or damaged during shipment, please email us pictures.
• Please use FedEx Ground for all returns.
• IMPORTANT: Do NOT attempt to conduct repairs or alterations without consulting us first via email. Any type of repairs or alterations done without our explicit authorization in writing will void warranty on that repaired area. DO NOT attempt to slap patches without reading and understanding proper procedures that are important to insure air tight seal and glue adhesion.
• IMPORTANT: It is sometime possible for air valve to become slightly loose during storage and shipping in a box, due to fabric being stretched at fold lines. Small air lose through loose valve is possible in this case. Loose valve leaking air is not considered to be manufacturer defect, because it is adjustable part of the boat. There is tool inside repair kit provided for the purpose of tightening valve as needed. There is also spare valve provided in case if valve need to be replaced. Please refer to FAQ section for detailed information how to tighten or replace valve. Leaking valve on arrival is not subject of warranty claim, as it part of boat maintenance program that must be done by customer.

OPTIONS TO RESOLVE WARRANTY ISSUE:

1. Defective Product can be taken to the nearest authorized Repair Shop, if available. We will reimburse cost of repairs, up to pre-approved reasonable amount. Contact us with estimate from Repair Shop before committing to repairs. Will need copy of the receipt after repairs.
2. If defect is small and will not affect normal operation of the Product we will issue price adjustment or credit according to the level of defect.
3. If you are able to fix defect on your own, we will send you requested repair parts free of charge within lower 48 states. Example: valve replacement, D-rings, fabric, glue, etc. We may also choose to offer you credit or refund depending on the nature and difficulties of repairs.
4. If defect is extensive and repair facility is not available within reasonable distance, customer will deliver Product via FedEx Ground, or in person, to our facility for inspection, repair or replacement. Returned item must be cleaned as much as possible from all signs of use. Facility address: BoatsToGo, 1945 NE 149 str, North Miami, FL 33181. IMPORTANT: BoatsToGo responsible for warranty services, customers are responsible for delivery and return product back to customer. Purchaser shall pay for all related transportation charges. All shipping expenses related to a warranty claim are the Purchaser's responsibility. Item must be cleaned and washed off before return. We reserve rights to refuse replacement if returned item is extensively dirty.
5. If small accessories, such as hand pump or paddles, etc., have been found to be defective or damaged during shipment, please send it back for a replacement to: BoatsToGo, 1945 NE 149 str, North Miami, FL 33181
6. At BoatsToGo discretion, pro rated refund can be issued based on number of month left of advertised warranty policy.

LIMITED WARRANTY FOR ACCESSORIES:

1. We warranty each new accessory, including seat benches, oars, carry bags, boat covers, seat cushions with under seat storage bags and front bow bags thereto (hereafter referred to as "Accessories") manufactured by us, to be free from defects in material and workmanship. Hand pump is complimentary gift and excluded from this warranty.

2. This warranty is as follows: A six (6) month guarantee on aluminum seat benches, kayak and SUP paddles, rowing oars, etc and three (3) month on the carry bags, boat covers, seat cushions with underseat storage bags of which the Accessories are manufactured will maintain its original purpose under normal conditions during such period.

LIMITED WARRANTY FOR INFLATABLE BOATS AND RAFTS:

1. We warranty each new SATURN inflatable boat, raft, kayak or paddle board thereto (hereafter referred to as "Product") manufactured by us, to be free from defects in material and workmanship.

2. This warranty shall become effective only upon receipt of a completed Owner Warranty Registration, which shall identity the Products so registered by the HIN (Hull Identification Number). The original receipt of purchase will be required upon submission of a Warranty claim and must clearly detail the date of purchase, the store where it was purchased, the product that was purchased and the sales receipt number. Manufacturer is not responsible for lost or misdirected mail and/or illegible registrations.

3.1. This warranty is as follows: A tree (3) year guarantee on the base fabric and tree (3) year on the seams that the fabric of which the Product is manufactured will maintain its original purpose under normal conditions during such period, including a one (1) year on auxiliary fittings, such as handles, oarlocks, oar holders, D-rings, rub strakes, oar holder patches, etc.

3.2. If any Product is purchased or used for rental or other commercial purposes and daily use, or for/by a corporation, partnership, company, organization or association including without limitation camps, clubs, resorts, schools, or the like, then the term of this Limited Warranty is limited to a period of ninety (90) days after the date of original retail purchase.

3.3. This limited manufacturer warranty extends only to the original owner, and it is not transferable when product is resold.

4. Since this warranty applies to defects in material and workmanship, it does not apply to normal worn fabric, dirt marks, fold creases, imprints from storage, wood finishes or to damage caused by:
4.A. Neglect, lack of maintenance, accident, abnormal operation, racing competition or commercial services.
4.B. Use of an accessory or part not manufactured or sold by BoatsToGo, Inc.

This warranty also does NOT cover:
4.1. Normal discoloration, dulling, or crazing of the fabric;
4.2. Abrasions, tears, or punctures;
4.3. Normal color fading;
4.4. Damage to or deterioration of the fabric due to UV exposure;
4.5. Damage or deterioration of the fabric due to alterations, exposure to fuel, harsh solvents, or other chemicals;
4.6. Seam separation due to prolonged heat exposure.

This warranty does NOT cover product that:
4.7. Has not been assembled, used, and maintained in accordance with the instructions or owner's manual accompanying the Product;
4.8. Has been damaged in an accident;
4.9. Has been abused, misused or improperly operated;
4.10. Has been repaired, modified or tampered with by someone other than Manufacturer, or authorized repair shop; or
4.11. Has been damaged as a result of shipping, warehousing, or storage.

5. This warranty will not apply to: Haul-out, launching, storage charge, telephone or rental charges of any type, inconvenience, or loss of time and income.

6. Claims shall be made under this warranty by delivering the Product for inspection to BoatsToGo, 1945 NE 149 str, North Miami, FL 33181, provided such service is covered under this warranty. Purchaser shall pay for all related transportation charges. All shipping expenses related to a warranty claim are the Purchaser's responsibility. If the service is not covered by this warranty, purchaser shall pay for all related labor and material and any other expenses associated with that service. Any Product or parts shipped by purchaser for inspection or repair must be shipped with transportation charges prepaid.

7. BoatsToGo, Inc obligation under this warranty shall be limited to repairing a defective part if repairs are possible, or at our option replacing such part or parts as shall be necessary to remedy and malfunction resulting from defects in material or workmanship as covered by this warranty. If repairs are possible, BoatsToGo, Inc will repair part as a first course of action. If repairs are not possible, or item beyond repairs, we will replace defective part as per manufacturer warranty. We reserve the right to improve or change the design or any Product without assuming any obligation to modify and Product previously manufactured.

8. All incidental and consequential damages are excluded from this warranty. Implied warranties are limited to the life of this warranty.

9. This warranty gives you specific legal rights, and you may also have other legal rights, which may very from area to area.

10. Please noted that in an unlikely event that received merchandise, or any of its parts need to be replaced for any reasons, BoatsToGo will deliver replacement parts to the Freight Forwarder of your choice ONLY within the lower 48 states. Customers outside of US are responsible for shipping, customs and duties charges associated with shipping of merchandise from US to destinations abroad. BoatsToGo will not be responsible for shipping, duties or taxes charges abroad of US.

11. Promotional items that are free or are given at no charge, are excluded from warranty.

12. We will pay for the 2 way shipping within 7 days of a delivered purchase if the purchased item is defective or an error in shipping has been made on our part. After 7 days, we will pay for the return shipping fee within the 90 days of purchase. Customer will pay for 2 way shipping fee after 90 days when warranty service required. Dirt marks, residue, fold creases, imprints are not considered to be manufacturer defects. Air valve slowly leaking air also not considered to be manufacturer defects, unless tightening of valve or replacement not possible due to internal damage of section of the vale inside tube. 

NON-AMENDABLE OR TRANSFERABLE:
Except as otherwise stated herein, these warranties are not assignable or transferable. This warranty may be altered only in writing by BoatsToGo, Inc and not by any of its dealers. Any modification or additional statements concerning warranty by persons other than BoatsToGo, Inc personnel are not the responsibility of BoatsToGo, Inc and should not be relied upon.

MANUFACTURER'S SOLE OBLIGATION, AND BUYER'S SOLE AND EXCLUSIVE REMEDY, UNDER THIS WARRANTY SHALL BE THE REPAIR OR REPLACEMENT, AT MANUFACTURER'S OPTION AND SUBJECT TO THE TERMS AND CONDITIONS OF THIS WARRANTY, OF ANY PART OR PARTS WHICH ARE DETERMINED BY MANUFACTURER TO BE DEFECTIVE. WITHOUT LIMITING THE FOREGOING, UNDER NO CIRCUMSTANCES SHALL MANUFACTURER BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL, CONTINGENT, OR PUNITIVE DAMAGES, FOR ANY BREACH OF WARRANTY.

Limitation and Disclaimer of Warranty.
EXCEPT AS HEREIN ABOVE SET FORTH, MANUFACTURER MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AND THE LIMITED WARRANTY HEREINABOVE SET FORTH IS EXPRESSLY IN LIEU OF ANY WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED, AND ALL OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF MANUFACTURER. IF, WITHOUT LIMITING AND NOTWITHSTANDING THE FOREGOING, ANY WARRANTY SHALL BE FOUND TO EXIST BEYOND THE LIMITED WARRANTY HEREABOVE SET FORTH, ANY SUCH ADDITIONAL WARRANTY SHALL BE LIMITED IN DURATION TO THE TERM OF THE REPAIR OR REPLACEMENT WARRANTY PROVIDED FOR HEREIN WITHOUT APPLICATION OF EXTENDED WARRATY.

Limitations of Remedies.
WATER ACTIVITES ARE, BY THEIR NATURE, HAZARDOUS. USERS OF MANUFACTURER'S PRODUCTS ASSUME ALL RISK AND LIABILITY WHATSOEVER RESULTING DIRECTLY OR INDIRECTLY FROM THE USE OF SUCH PRODUCTS, WHETHER USED SINGULARLY OR IN COMBINATION WITH OTHER EQUIPMENT, INCLUDING ALL RISK OF BODILY INJURY OR DEATH AND WHETHER ARISING IN CONTRACT OR TORT OR OTHERWISE, AND SPECIFICALLY INCLUDING INCIDENTAL, SPECIAL, AND CONSEQUENTIAL DAMAGES. REMEDIES FOR BREACH OF CONTRACT ARISING BY IMPLICATION OR OPERATION OF LAW, EXCEPT AS OTHERWISE PROVIDED HEREIN, ARE EXCLUDED. YOUR BOAT SHOULD ONLY BE OPERATED WITHIN THE US COAST GUARD APPROVED MAXIMUM CAPACITY RATINGS AS STATED ON THE BOAT.

Restrictions on Limitations and Disclaimers.
SOME STATES MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTAL DAMAGES, OR THE EXCLUSION OR LIMITATION OF THE DURATION OF IMPLIED WARRANTIES. THEREFORE, SOME OR ALL OF THE LIMITATIONS AND/OR EXCLUSIONS OF WARRANTIES AND REMEDIES SET FORTH ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY, FROM STATE TO STATE.

Severability.
If any provision of this Limited Warranty is unenforceable, for any reason, all other provisions hereof shall remain in full force and effect.

Maintenance and Storage:
1. Hull and Seats. Under no circumstances should any part of the boat, specifically including the bottom thereof, be waxed or painted or cleaned with solvents. A mild detergent and tap water should be used to clean the boat. Do not store or handle the boat in extremely cold temperatures. Bright colors may fade when exposed to sunlight for prolonged periods. Your Saturn inflatable boat or raft should be stored in a covered area when not in use to prolong the life of the boat.
2. Inflatable Dinghy Tube. For long term or winter storage rinse the boat tubes with a mild detergent and tap water. Store the boat in a safe, clean and dry place. To prolong the life of the boat tubes avoid storing it in direct sunlight and contact with sharp or abrasive objects. If you store the boat with the tube inflated, release some air pressure so the tube is not inflated to its maximum.

Release:

Recognizing that boating poses a potential hazard to others, buyer freely and willingly waives all claims to injury to himself or damage to purchased boat arising out of the improper use. Further, in consideration of the permission of use granted, buyer hereby release BoatsToGo its directors, officers, representatives, agents, and employees from any and all liability for injury of any kind to buyer or to boat or other property buyer may have, incurred by reason of any act or failure to act, on buyer part, or BoatsToGo, its directors, officers, representatives, agents, and employees, arising because of the use of above mentioned inflatable boat purchased on www.BoatsToGo.com

Indemnification:

Buyer further agree to indemnify and hold harmless BoatsToGo.com, its directors, officers, representatives, agents, and employees from all costs, suits, judgments, damages, or expenses, direct or indirect, for injury to other persons and/or their property, including, but not limited to, loss of use incurred by reason of act or failure to act on buyer part or by reason of any act, including negligence, of BoatsToGo directors, officers, representatives, agents, and employees, arising because of use inflatable boat. Buyer recognize that these provisions will cause buyer to be personally liable for his/her act or failure to act during use of inflatable boat purchased on www.BoatsToGo.com